Support channels
Support may be provided through approved email, WhatsApp or admin channels listed by OurSchool.
LEGAL REVIEW REQUIRED
School management guide
Support Policy
LEGAL REVIEW REQUIRED. This draft describes support expectations without promising impossible response times or unlimited service.
Last reviewed: August 1, 2026
Scope
Support should cover platform use, onboarding guidance, issue investigation and reasonable operational assistance.
Limits
Custom development, data correction and third-party service failures may require separate review or agreement.
Related OURSCHOOL resources
Ready when your school is
Transform your school with a long-term technology partner.
Create your school workspace when you are ready, or talk to us first for a guided transformation plan.